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Groupmax Support System

• Groupware System Building Services (Groupmax)
• Client Server System Software Support Services
• Technical Tutorial Services
• System Development Services

Groupmax planning consultations
To help you effectively install and use Groupmax, Hitachi offers:

• Consultations about adapting Groupmax to satisfy the goals and needs of your business processing reengineering.
• Consultations about departments where Groupmax is to be installed, target work, and Groupmax functions to be used.
• Consultations about allocating mail boxes and setting access permissions.

Groupmax design consultations

To build a groupware system using Groupmax, Hitachi offers:

• Consultations about the desired e-mail systems: such as how end-user information is to be managed and the design for required resources.
• Consultations about the desired document management system: such as the design of windows used for document searches and the design of databases used for saving documents.
• Consultations about the desired workflow system: such as the definition of workflow among multiple departments or employees, and the design of the forms to be used.
• You can request "Groupmax design consultations" as a separate service.

Groupmax application development

Hitachi can develop Groupmax applications to match your business and environment.

Groupmax installation

Hitachi can provide a customized procedure for installing Groupmax into your system, and can also perform full Groupmax installation.

Client Server System Software Support Services

Hitachi provides support services for system administrators who operate client/server systems in a multi-vendor environment, and provides quick answers to problems. We also supply revised versions so that you can maintain the system in its optimum state.

PC software support services

• Help desk support service
• Total upgrade service

Workstation software support service

Hitachi open middleware support service

Technical Tutorial Services

OA software consulting service

Hitachi offers tutorials on Groupmax and OA software operations. These tutorials can be customized to match your needs. Extensive question and answer periods after the tutorial ensure that you can utilize the contents of the tutorial in your work.

Groupmax seminars

Hitachi offers seminars on how to operate, use, and manage Groupmax. The seminars include:

• How to use Groupmax
• How to use workflow systems to improve office work
• How to use groupware to design and use electronic forms
• How to use design and operate a Groupmax system

With a wealth of expertise, Hitachi offers various kinds of services so that you can use Groupmax while linking to legacy systems, the Internet, intranets and data warehouse systems.