Integrated Systems Management
Job Management Partner 1 : JP1 and the IT Infrastructure Library (ITIL®)

The IT marketplace now requires IT service delivery departments to perform operation management by means of appropriate systems and activities, such as compliance to a specified service level, periodic reporting, and problem handling by appropriate command channels. To meet these needs, Job Management Partner1 (JP1) Version 9 provides various functions that widely support the operation management jobs of IT service delivery departments, on the basis of ITIL®, a set of best practices for IT service management. JP1 Version 9 software automates IT service management work, contributing to quality improvements and cost reductions in work processes.

• JP1 and the IT Infrastructure Library (ITIL®) [PDF: 523KB]
  • JP1 Version 9 consists of multiple functional components can be applied to many ITIL® processes. This simplifies any necessary tasks contained in the activities of each process, contributing to fast development of IT services and a reduction in operating costs.
  • JP1 Version 9 also allows users to easily develop the Configuration Management Database (CMDB). By managing information centrally and standardizing processes, users can reliably deliver a consistently high level of service quality.

JP1 Products and ITIL® Processes

Service Support

JP1 functions as the infrastructure to automate the IT asset lifecycle from Service Desk to Release Management, ensuring that basic operations are always in line with ITIL® disciplines and that operation personnel are not over-burdened.

Related Products

JP1/Integrated Management

JP1/Integrated Management offers users an Incident Management solution to support quick resolution of a problem. It collects various events that have occurred in the system and creates incidents from the event information.

JP1/Asset Information Manager

JP1/Software Distribution

JP1/Remote Control

Any incident that requires investigation of causes can be stored and managed as problem information while being associated with relevant IT Service Configuration Items (CI). The stored problem information can be retrieved easily, contributing to improved efficiency in problem investigation and diagnosis. The Desktop Management products of JP1 allow users to achieve Problem Management and Change Management that support efficient investigation and diagnosis.
In Configuration Management, the information of assets, including software and hardware, is automatically collected as IT Service Configuration Items (CI). These CIs are associated with each other as necessary and stored in the CMDB. This lessens the workload necessary for CMDB management and powerfully supports building on the CMDB.
In Release Management, users can perform installation and setup of a software CI remotely via the asset management screen. After the release, users can modify the settings or verify install/setup results. In this way, the product realizes automation and remote control of release processes.

Service Delivery

By performing failure detections and performance measurements on the IT systems in the company, users can contribute to cost reduction and quickly respond to any change in the business environment.

Related Products

JP1/Performance Management

This software collects and monitors the operation statistics (capacity, availability) of the systems that make up IT services, and provides the information in a report. It powerfully supports users in identifying problems earlier, setting up target values for the SLA (Service Level Agreement) associated with IT services, planning capacity, and solving problems.

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